Thomas managed to leave the Booker administration with a solid reputation despite having weathered a deep economic crisis that led to tough decisions to bring the city's budget under control. She had an unglamorous job, handling difficult union negotiations with city employees and at one point even shutting off water to any city resident who had let their bill go unpaid for long enough.
Also good luck with this
Thomas also served as Newark's Director of Innovation and Performance Management, setting up a non-emergency call center, which gave residents access to a wide range of municipal services.
New Orleans plans to launch its own AskNOLA! (3-1-1) system later this year.
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